Before you travel
Your questions, answered
Booking, payment and the details that make your journey easier.How do I book a transfer?
Enter your pickup, destination, date and passenger details to get a fare. Complete secure checkout to request your journey. We then check availability and send a separate confirmation. You can also contact us by phone or WhatsApp.
Is my journey confirmed when I submit the form?
No. Your request is received for review. Your journey is only confirmed after Bridge2Gate accepts it and sends confirmation.
Can I book a return journey?
Yes. Select “Add return journey” in the form and provide your preferred return date and time.
Do you provide airport pickups?
Yes. We provide pre-booked airport pickups and drop-offs. You can add a flight number to help us plan your collection.
Do you cover airports outside Bristol?
Yes. We are based in Bristol, serve the South West and provide long-distance transfers to airports and destinations across the UK.
Do you provide seaport transfers?
Yes. You can request transfers to major cruise and ferry terminals, including Southampton and Portsmouth.
Can I book a larger vehicle?
Saloon and Estate categories carry up to 4 passengers. Estate vehicles provide more luggage space. For 5 or 6 passengers, choose XL. Tell us about your luggage so we can confirm that it will fit.
How do I pay?
Pay by card through secure Stripe checkout. The fare is initially authorised on your card and collected when Bridge2Gate accepts your request. Checkout alone does not confirm your journey. If we decline before collection, the card authorisation is released.
Can I add a stop?
Yes. Add stops while planning your route. Each additional stop costs £5 per visit, includes up to 5 minutes of waiting and is shown in your fare summary. Extra route distance is included in the calculation.
Is there an airport fee?
The quote includes our £10 surcharge for each recognised airport pickup or drop-off, including return visits. It does not apply to nearby hotels, pubs or residential addresses.
How do I use BRIDGE10?
Enter BRIDGE10 in the discount code field before checkout for 10% off your first booking. It can be used once per customer email address. Your discount is shown before payment.
How far in advance should I book?
Requests made between 06:00 and 19:00 require at least 3 hours before pickup; outside these hours, at least 24 hours. All times are London time. Your journey is confirmed only after Bridge2Gate accepts it.
What happens if my flight is delayed?
Add your flight number when booking. Airport pickups include 45 minutes of free waiting time. After that, every commenced 30-minute period is charged at £15.
Can I request a child seat or another special requirement?
Yes. Add details in Special requests. Availability and suitability must be confirmed by Bridge2Gate before travel.
Still have a question?
Call or message our team using the contact links below. For cancellation conditions, see our Terms & Conditions.
Ready when you are